Shipping policy

Thank you for shopping with The Wall Therapy. Please review our fulfillment and shipping policies below:

Order Processing:

We strive to process and ship orders quickly. Orders are typically processed within 1-2 business day of receipt, though processing times may increase during peak seasons or promotions.

Shipping:

We currently ship to addresses within Canada using reputable carriers such as Canada Post, FedEx, or UPS. We offer various shipping options to meet your needs, which will be presented at checkout.

Shipping rates are calculated based on package weight and destination. You can view the shipping cost during the checkout process before finalizing your order.

Delivery Time:

Delivery times are estimates and may vary based on the shipping method selected and destination. Generally, expect deliveries within 5-10 business days from the dispatch date. Please be aware that unforeseen circumstances like weather or carrier delays can affect delivery times, and The Wall Therapy is not responsible for such delays.

International Shipping:

Currently, we do not offer international shipping. Please accept our apologies for any inconvenience. We are working towards integrating international shipping options in the future.

Order Tracking:

Once your order ships, you will receive a shipping confirmation email containing a tracking number. Use this number on the carrier's website to track your order's progress.

Order Changes/Cancellations:

Once an order is placed, we are unable to accommodate changes or cancellations. Please carefully review your order details before submission to ensure accuracy.

Returns/Exchanges:

For returns or exchanges, please refer to our Refund Policy.

For any questions or concerns regarding our Shipping Policy, please contact us at info@thewalltherapy.com. We are always happy to assist you!